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Why do our customers buy from us? 

Who are my key competitors and what differentiates me from them? 

Why do I win or lose particular sales? 

Who is the key decision-maker within our prospect companies?

What processes do our customers and prospects go through when purchasing? 

How important is price in a sale and how do customers measure value?

How should I go about entering new markets? 

Which new products should I launch in this market?

What are the leading sources of information that our customers and prospects rely on? 

What messages are most effective in targeting our customer base?

How effective are our marketing, channels and salespeople?

 

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